Utility Billing
AUTOPAY BILLING INFORMATION
If your Autopay payment is declined, please review the information below to ensure your billing details match what your bank has on file.
Common causes for Autopay declines;
• Billing address at the bank differs from what you entered
• Mailing address vs. billing address mismatch
• Missing apartment or suite numbers
• Abbreviated or differently formatted addresses
• Outdated address on file with the bank
• ZIP/postal code doesn’t match what the bank has stored
• Address or ZIP changed since the card was originally registered
What customers should do;
Please contact your issuing bank to:
•Confirm the exact billing address and ZIP/postal code on file.
•Ensure that the information you enter in the Payment Portal - both for one‑time payments and when saving a payment method -
matches the bank’s records exactly.
Accurate billing information helps prevent declined transactions and ensures Autopay drafts process smoothly.
How to update your billing information;
To update your information, log in to your online account, go to Payment Methods, and update your saved payment details.
If your payment did not process, it will automatically be collected with your next scheduled AutoPay withdrawal once corrections are made.
